Shipping policy

Shipping policy

Last updated: 12 November 2026

Every order leaves from Geraldine in Canterbury and goes to a New Zealand delivery address. Overseas addresses, PO boxes and freight forwarders are outside our delivery area.

Processing and packing

Allow 1–3 business days for processing. Fans are boxed with the tripod legs tied and the blade guard taped; clocks ship with the display film on and the battery contacts insulated. Midday is the cut-off for same-day dispatch on a business day; evening and weekend orders wait for the next working day.

Estimated delivery

Delivery is estimated at 15 business days after dispatch, which leaves room for courier load, rural rounds and inter-island freight. It is an estimate, not a guaranteed day. Nothing by the end of that window? Contact us and we start tracking it down.

What delivery costs

Delivery cost is calculated from the distance to the address and the packed weight of the parcel, and it appears at checkout before the order is confirmed. No minimum spend applies.

Parcel that never arrives

For a parcel that has stopped moving, or one marked delivered but missing, contact us within 7 days of the expected delivery date and we will trace it. A confirmed loss is replaced or refunded.

Parcel that arrives damaged

Photograph the carton and the product on arrival and contact us within 48 hours of delivery. Replacement or refund is arranged and the return postage on the damaged unit is ours.

Changing the address

Tell us about a change of address before the label is created. Once a parcel is with the carrier the only option is a redelivery request, which usually adds several days to the estimate above.

JAQUE VANDER BERG
3 Walnut Drive, Canterbury, Geraldine 7930, New Zealand
Email: service@kivrane.shop
Phone: +64 6 385 8666