Contact information

Contact information

Last updated: 12 November 2026

Questions about portable fans and stroller cooling or alarm clocks and bedside displays — a specification, a compatibility check, a return already under way — are answered by email, by a person, within one business day.

Where to reach us

JAQUE VANDER BERG
3 Walnut Drive, Canterbury, Geraldine 7930, New Zealand
Email: service@kivrane.shop
Phone: +64 6 385 8666

Opening hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Messages that arrive at the weekend or on a public holiday are answered on the next business day.

How quickly we reply

Email is answered within one business day, and a message that includes the order number is always the quickest to resolve.

Returns address

Returns go to the Geraldine address above. Email first so the parcel can be matched to your order when it arrives.

Damaged or missing deliveries

Damaged on arrival: contact us within 48 hours of delivery. Not arrived: contact us within 7 days of the expected delivery date.